You have 30 days, from date of purchase, to return any unused article.
If you wish to exchange a product, you'll have to return it with the original receipt for a full refund and place a new order of the product wanted.
Deeply will not accept damaged, worn, spoiled, or incomplete articles (label and original packaging required). Wetsuits returned must be folded to avoid wrinkles and be returned in the original package.
Once we receive your return, all goods will be inspected. Any item in unsuitable condition will be sent back to you. Once the article(s) returned are received and processed in our warehouse, a refund will be made using the same payment method used for placing the order. Please consider 7 to 14 days for refund to be available. Shipping fees charged in the original order shall only be returned in case of return of full order.
To ensure correct return and swift refund:
- from Portugal mainland, please use the return labels you received with your order. You just need to apply the return labels in the package you'll use to return your order and deliver it at any CTT post office, near to you - CTT post offices near to you. It must be within 30 days and the product should be in original conditions. If you didn't received the return labels with your order, please submit a return request and thereafter you will be contacted with further instructions;
- from Spain mainland or Balearic Islands, submit a return request and thereafter you will be contacted with further instructions;
- from elsewhere, you must return the package, at your expense, along with the original receipt, to the following address:
A/C DEEPLY EUROPE
LUGAR DE MARVILA DE BAIXO
4705 - 629 SEQUEIRA BRAGA
We recommend using a postal service that insures the value of your returned products or gives you a proof of posting.
Some countries are covered by the Return of Refund Costs - PayPal service. In this case, returns are also free for purchases made through PayPal under one of its special offer campaigns. You can see the conditions of this campaign at https://www.paypal.com/en/webapps/mpp/refunded-returns/general-conditions).